THE PROCESS
How TribeOnOne works
How TribeOnOne Works (From First Ride to Full Confidence)
Our process in four easy steps
1
You Tell Us What You Need
Beginner? Commuter? Performance? We guide you to the right wheel.
2
We Source & Verify
3
You Get Full Support
Setup, troubleshooting, upgrades: you’re never on your own.
4
You Enter the Tribe
Access to our private rider community for ongoing support and connections.
SHIPPING TIMELINES
Estimated delivery by region
🇪🇺
United Kingdom
8 – 12
business days
🇪🇺
Europe
10 – 14
business days
🇪🇺
United States
12 – 18
business days
🇪🇺
Rest of the World
Contact us for estimate
Our promises, in plain language
RETURNS & WARRANTY
Dead on arrival (DOA)
If your wheel arrives damaged or doesn't power on, message us immediately with photos or a short video. We'll coordinate a replacement or full refund — no questions, no runaround.
Manufacturer warranty
All wheels come with manufacturer warranty (typically 12 months on electronics, 6 months on battery). We help you navigate warranty claims directly with the manufacturer.
Change of mind returns
We don't accept change-of-mind returns on shipped orders due to the logistics costs involved. That's why we take time before you pay to make sure you're ordering the right wheel.
